At Amansi Aroma, Your Satisfaction Is Our Priority

We strive to ensure that you are completely satisfied with your purchase. However, if you need to return or cancel an order, please review our policy below to understand the procedures and conditions.

Return Policy

  1. Eligibility for Returns:

    • Condition: Items must be returned in their original, unopened condition with all packaging and labels intact. Fragrances that have been opened or used cannot be returned for health and safety reasons.
    • Time Frame: Returns must be initiated within 3 days from the date of receipt. Returns requested after this period will not be accepted.

  2. Return Process:

    • Request: To initiate a return, please contact our customer service team at sales@amansiaroma.com to request a return authorization.
    • Shipping: Once you receive a return authorization, you will need to ship the item back to us at your own expense. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item is received by us.

  3. Refunds:

    • Processing: Once we receive and inspect the returned item, we will process your refund within 3-7 business days. Refunds will be issued to the original payment method used for the purchase.
    • Shipping Charges: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.

  4. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Cancellation Policy

  1. Order Cancellation:

    • Before Shipping: If you need to cancel an order, please contact us as soon as possible at sales@amansiaroma.com. Cancellations can only be processed if the order has not yet been shipped.
    • After Shipping: If an order has already been shipped, it cannot be cancelled. You will need to return the item according to our return policy.

  2. Order Changes: If you need to make changes to an order (e.g., address changes), please contact us immediately. We will do our best to accommodate changes if the order has not yet been processed.

Damaged or Incorrect Items

  1. Damaged Items:

    • Report: If you receive a damaged item, please contact us within 48 hours of receipt. Provide photos of the damaged item and packaging to help us process your claim.
    • Resolution: We will offer a replacement or refund for damaged items.

  2. Incorrect Items:

    • Report: If you receive an incorrect item, please contact us within 48 hours of receipt. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

Contact Us

For any questions or concerns regarding our return and cancellation policy, or to initiate a return or cancellation, please reach out to our customer service team at sales@amansiaroma.com. We are here to assist you and ensure that your shopping experience with Amansi Aroma is satisfactory.